Clock Spring Experts are not good to deal with

[RockNBronco96]

2004 F350 quad cab 4x4 6.0L Diesel

8/1/2026

I purchased a clock spring for my truck, provided the VIN as requested/required, received my part timely. I'm not a mechanic, my neighbor is, he was going to help me or do the work is more like it. Our timing to get together was not good and it took 3 months to make things work. He pulled the old unit, opened the box to the new clock spring and found it wasn't the same. They sent me the wrong part. I went to the store and bought one he installed it, all good except CSExperts would not accept return or refund me as it was past 90 days. I can accept that however they don't label the part number and after numerous emails requesting the vehicle this part goes on, they have failed to respond. I think I'm up to 6 request, not one response. They sent me the wrong part and now they will not even look up that part order number and tell me what it goes to. I guess they want to sell another part as compared with helping an existing customer. Anyway, be aware they only seem to have customer service up to the point of sale. Item order number 30989.

 

[johnnyreb]

2004 F350 quad cab 4x4 6.0L Diesel

8/1/2026

I purchased a clock spring for my truck, provided the VIN as requested/required, received my part timely. I'm not a mechanic, my neighbor is, he was going to help me or do the work is more like it. Our timing to get together was not good and it took 3 months to make things work. He pulled the old unit, opened the box to the new clock spring and found it wasn't the same. They sent me the wrong part. I went to the store and bought one he installed it, all good except CSExperts would not accept return or refund me as it was past 90 days. I can accept that however they don't label the part number and after numerous emails requesting the vehicle this part goes on, they have failed to respond. I think I'm up to 6 request, not one response. They sent me the wrong part and now they will not even look up that part order number and tell me what it goes to. I guess they want to sell another part as compared with helping an existing customer. Anyway, be aware they only seem to have customer service up to the point of sale. Item order number 30989.

Tell them you ARE NOT PLEASED they way you were done and They SOLD YOU THE WRONG PART. EITHER THEY REFUND ALL OF YOUR MONEY--INCLUDEING POSTAGE---OR YOU WILL TURN THEM INTO THE ATTORNEY GENERALS OFFICE. Walmart tried that on me and I made them pay me back the money on a battery.

 

[King Daddy Rabbit]

Tell them you ARE NOT PLEASED they way you were done and They SOLD YOU THE WRONG PART. EITHER THEY REFUND ALL OF YOUR MONEY--INCLUDEING POSTAGE---OR YOU WILL TURN THEM INTO THE ATTORNEY GENERALS OFFICE. Walmart tried that on me and I made them pay me back the money on a battery.

Sure you did. I’ve dealt with them on 02 F250. Mine was same. Called them in San Antonio. Had to take plastic part off old one and snap on to new one. Several minor variations in that time range. States att generals not messing with trivial matter. And if it clearly stated 90 days they could do nothing. Best to get w/ credit card. If you’re a good customer they will back charge company.

 

[johnnyreb]

Sure you did. I’ve dealt with them on 02 F250. Mine was same. Called them in San Antonio. Had to take plastic part off old one and snap on to new one. Several minor variations in that time range. States att generals not messing with trivial matter. And if it clearly stated 90 days they could do nothing. Best to get w/ credit card. If you’re a good customer they will back charge company.

Wal Mart did give me back all of my money on a bad battery. I did contact the state attorney general and they sent me a letter to show the employee at WalMart. I ALSO HAD PAID WITH CASH. Helwig out in California makes sway bars and other parts. They are a really good company to deal with also. I needed some bushing for my bronco and called them up. They GAVE ME A COMPLET SET --PLUS PAID FOR THE POSTAGE . They said since I was a good customer---they were on the house.